To guarantee our customers an Assured Shopping Experience we have structured an unique return policy
Standard Return Policy
How can I return a product ordered from Tradus.in?
Answer:
To offer a delightful shopping experience on Tradus.in, we offer you a No Questions Asked Return Policy. Within 7 days of receiving your shipment, you may return any unopened item in its original packaging, for a refund.
Please contact “Customer Care” before initiating Return. We may arrange courier pick-up for you depending on the location or will instruct you on the process how to return the product.
When you return your product, please indicate the reason for your return in a short note, put the item and the note with the transaction number into a secure package, affix our address note (our returns address is given below) and send it through a reliable courier. Our address for returns is as follows:
Returns
Tradus.in
C/o ibibo Web Pvt Ltd.
Block - A, Ground Floor Vatika Tower,
DLF Golf Course Road, Sector-54
Gurgaon - 122 002
Ph - 0124 - 6749017
We will refund you the cost of the returned item. Please note that we will provide a refund facility only for products ordered from our website.
No interest can be claimed by the Buyer in case of a refund.
Within what time period do I have to return the product?
Answer:
You need to return any product bought from our Tradus.in within a period of seven days from the receipt of the shipment.
We do not accept any returns after 7 days of receiving the shipment.
How and when will I get my refund?
Answer:
All returned items will be inspected and awarded a partial refund if opened or used. If the return is a result of our error, the full cost of the merchandise and shipping charges will be refunded.
Expect to receive the refund within four weeks from shipping your return to Tradus.in (this includes conservative estimates of the time required for the return shipping, inspection at our returns facility, and processing from your bank or credit card company). We will notify you via email with the details of your refund.
The refund will be made to the same payment option(s) originally used to pay for the order.
What do I do in case I receive a defective / damaged item from Tradus.in?
Answer:
If an item ordered by you on Tradus.in is delivered to you in a damaged / defective condition, “Contact Us” for a replacement. Our Customer service team will confirm the replacement. You are required to hand over the defective item in the same condition as delivered to our logistic partners as intimated to you by our Customer Service representative.
When we receive your return, we will inspect the item and provide a replacement or issue a refund.
Our address for returns is as follows:
Returns
C/o ibibo Web Pvt Ltd.
Block - A, Ground Floor Vatika Tower,
DLF Golf Course Road, Sector-54
Gurgaon - 122 002
Ph - 0124 - 6749017
In case the Buyer desires to get a replacement made for the Product which has been damaged in transit, please note that replacement shall only be made, if the same Product is available for sale by the Seller and replacement is a feasible option. In case, replacement of the damaged product cannot be made, refund, as applicable will be made by the seller.
Are there any products which are not covered under the return policy?
Answer:
We do not give refunds for the following products:
Products perishable in nature (food items, chocolates, plants & flowers)
All products that are personalized. [With exception if the product is not the same as ordered or any manufacturing defect]
Gift Certificates
Body Jewelry (i.e. all items within the "Body Jewelry" sub-category)
Jewelry [with exception if the product is not the same as ordered or any manufacturing defect]
Electronics and Mobiles [with exception if the product is not the same as ordered]
Factory-sealed sports collectible sets
Cosmetics, Perfumes and Fragrances
Any CD, DVD, VHS tape, software, video game, and cassette tape that has been opened/taken out of its plastic wrap
Astrology Services
Items that have been used or opened
An item not returned in the condition it was received.
Any item received by us in a damaged condition.
Innerwear, made to order or customized merchandise.
MP3 Players.
What Will Happen, If Item Is Returned To The Office As Undelivered?
Answer:
Non-perishable goods -Our logistic partners will attempt to deliver the item twice or will try to contact you if the parcel could not be delivered to you due to some reason. In the unlikely event the product could not be delivered due to one of the reasons mentioned below, the goods will be returned to the Tradus.in office in Gurgaon and the customer will be informed. The goods will be held for 7 days at the office. Redelivery to an alternate address can be requested within this period
The above-mentioned policy will be applicable for the following reasons:
- Address Incorrect
- Recipient Not Available
- Refused By The Recipient
Perishable goods - For perishable items the delivery will be attempted only once. After the attempt the order will be cancelled and no further attempt will be made to deliver it. No refunds or cancellations will be made for perishable goods.
Due to permanent improvements in product quality, the actual product may occasionally differ from that illustrated or specified in the web site/ catalog. All stated performances, dimensions, weights and sizes are approximates.
Prices as mentioned on the web site are subject to change without prior notice.Tradus.in is not responsible for any omissions, typographical errors of item descriptions and / or prices.
Warranty, if any, on the goods sold shall be as per the warranty card and can be claimed only form the manufacturer.Tradus.in does not give any warranty or assure the quality and/or performance of the goods. Incase of manufacturing defect, customer needs to take the product to the nearest service station authorized by the manufacturer.
Please note that we can process replacements, returns and refunds only for Product purchased from Tradus.in. Please note No Exchanges shall be entertained on Tradus.in under any circumstances whatsoever. |
