FAQs
Safe and Secure Shopping
Q. Is it safe to use my credit/debit card?
A.Yes, shopping at Tradus.in is 100% safe. We are a Verisign Secured SSL certified site which gives maximum security to the users.
Credit card payments are processed through the Axis Bank (formerly UTI Bank) payment gateway. Axis Bank is one of the biggest and most trusted banks in India. Internet Banking and other payments are processed by BillDesk.
Axis Bank uses the latest encryption technology to protect your credit card information. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.
We do not store any credit card details with us as the transactions are done directly between the buyers and the payment gateway
Payment Options
Q. What credit cards are supported?
• American Express
• Visa
• MasterCard
• Diners Club International
*Please note that we do not accept International Credit Cards as of now
Debit Cards:
We accept Debit Cards issued by the following banks:
• BOI ATM-Cum Debit Card
• Indian Overseas Bank
• SBI ATM-Cum-Debit Card
Internet Banking:
We accept payment through Internet Banking for the following banks:
• Allahabad Bank NetBanking
• Axis Bank NetBanking
• Bank of Maharashtra NetBanking
• Central Bank of India NetBanking
• Corporation Bank NetBanking
• Deutsche Bank NetBanking
• Dhanlaxmi Bank NetBanking
• Federal Bank NetBanking
• HDFC NetBanking
• ICICI NetBanking
• IDBI NetBanking
• Indian Bank NetBanking
• Indian Overseas Bank
• Indusind Bank
• Karnataka Bank NetBanking
• Karur Vysya Bank NetBanking
• Lakshmi Vilas Bank NetBanking
• Oriental Bank of Commerce NetBanking
• South Indian Bank NetBanking
• State Bank of India NetBanking
• Vijaya Bank NetBanking
• Yes Bank NetBanking
Payments by Demand Draft/Cheque/Money Order:
You can make the DD or Cheque in favor of ibibo Web Pvt. Ltd. and send it to us at the address given below:
ibibo Web Pvt. Ltd.
Vatika Towers, Ground Floor
Block-A, Golf Course Road
Sector-54
Gurgaon – 122002
Haryana
In case of cheque payments, orders will be processed only after clearance of the cheque.
Please do not forget to mention your Order Number at the back of the Cheque/DD. It will help us process your order quicker.
Shipping
Q. How much are the shipping charges?
Shipping is absolutely free on Tradus.in on all items
Q. What is the estimated dispatch time?
We ensure that the product gets dispatched to the customer within 5-7 business days
Returns
Checking the Status of Your Order
Q. How do I check the current status of my orders?
You can check the status of your order in your Order History under My Account.
Q. What does the different order status mean?
Following are the different order statuses you can find under your account history:
Pending – The product is in your Cart and payment is still pending for the same
Under Process – Payment received; order now under process
Delivered – Shipment delivered to you
Cancelled – Order cancelled by you / Amount refunded to you
Q. When and how can I cancel an order?
You can initiate the cancellation of your order if your order status does not change to Under Process even after three days of making the payment.
Q. Do I need to pay anything at the time of delivery of the item?
The total amount charged at the time of placing the order is inclusive of shipping charges, if any. However, Octroi and other state specific charges will have to be paid by you at the time of delivery.
Steps to redeem your Gift Voucher
- Select any product from www.tradus.in & click on Add to cart.
- Click on the Proceed to pay button & enter your email address.
- New users are required to register & current users can enter their password.
- On review payment page enter the voucher code & click on redeem button.
- Now pay using Credit card / Debit Card or net banking.
